Technology Partners is currently seeking a talented Service Designer.
Do you have experience in service design, blueprinting, and process design?
Let us help you make your next big career move a reality!
What You Will Be Doing:
As a Service Designer, you will be instrumental in translating business needs into impactful service solutions. Success in this role means quickly ramping up, demonstrating strong business acumen and learning agility, and effectively translating business needs into the current state of services.
The ideal candidate will identify gaps and pain points, develop strategic blueprints, and collaborate closely with stakeholders to drive meaningful improvements and enhance the overall client experience.
Key Responsibilities:
- Conduct and lead research analysis to extract service data and behavioral patterns to create meaningful insights, design principles, and design opportunities.
- Identify, consult, and lead stakeholders through service design workshops using facilitation tools.
- Independently scope Service Design activities and deliverables as part of a multi-disciplinary design team to determine appropriate altitude, methodology, detailed tasks, and resources needed.
- Create high-fidelity service prototypes, including a variety of maps (stakeholder, ecosystem, blueprint, journey).
- Apply strong business and financial services acumen to design work (through application of human-centered frameworks, prototypes, workshop facilitation, concepting).
- Demonstrate strategic maturity to make decisions within work and connect processes, actions, or activities across areas of the business.
- Work closely with researchers, visual and user experience designers contributing to the improvement of the design quality and final user experience.
- Effectively communicate verbally and through visual presentations to senior level leaders to present strategic opportunities, align to firm strategy/goals/objectives, define business cases, and develop strategic roadmaps that clearly articulate the journey toward an ideal client experience.
Required Skills & Experience:
- 6+ years of progressive design experience.
- Proven experience in visual storytelling, process design, system thinking, and service blueprinting.
- Bachelor’s degree in a field of Design, HCI, or Engineering or an equivalent discipline.
- Portfolio demonstrating work samples (PDF, website, or other formats).
- Deep understanding and proven application of service design principles, service blueprinting, and process design to translate business needs into impactful service solutions.
Desired Skills & Experience:
- Proficiency with Adobe Creative Suite.
Pay: $49.00 – $70.00 /hr.
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to provide sponsorship at this time or accept candidates who would require a corp-to-corp agreement.
If this position sounds like you, WE SHOULD TALK!
Your better future is ready, and we want to put the right tools in your hands to get you there. Let's go!
Keywords: Service Design, Service Blueprinting, Process Design, Human-Centered Design, Client Experience, CX Design, User Experience, UX Design, Design Research
Looking for more opportunities with Technology Partners? Check out technologypartners.net/jobs!
All offers of employment at Technology Partners are contingent upon clear results of a thorough background check and drug screening that meet corresponding laws and regulations at the city, state and federal level.
Pay ranges are influenced by candidate qualifications, experience, and role specifics, with the actual rate determined considering skills, market conditions, and are subject to change by the employer; pay negotiations follow all state and federal legal guidelines.
