Technology Partners is currently seeking a talented Release Manager 1. Do you have experience in telecommunications systems and VoIP technology for effective project execution and issue resolution?
Let us help you make your next big career move a reality!
What You Will Be Doing:
The Release Manager 1 is responsible for participating in telecommunications discovery, and implementation initiatives within defined timeframes, including VoIP discovery efforts, branch deployments, special voice services projects, and consolidations. This position gathers and defines business requirements and conducts solution design reviews. The Release Manager 1 also collaborates with Business Continuity and participates in the facilitation of IT Voice Services discovery efforts. This position is responsible for analyzing and evaluating the telecommunications systems, networks, and data. This position will provide business analysis and recommendations, technical support for associated voice services applications, and design, implementation, and consulting support for projects related to voice technology. The Release Manager 1 could also interface with Operations personnel, external vendors, and local telecom carriers.
Duties and Responsibilities:
- Organizes assigned activities across telecommunications applications, teams, and projects; accountable for dependency management within the scope of assigned telecommunications release components.
- Collaborates with team members to ensure execution of release adheres to the plan and timeline.
- Maintains release documentation and archives; stays abreast of future IT telecommunications maintenance activities.
- Practices adherence to the organization's release and change management processes, policies, and procedures.
- Completes assigned projects within budgetary and scheduling guidelines with minimal management involvement.
- Collaborates with vendors and/or customers throughout the execution of tasks and activities.
- Collaborates with essential department team members to understand voice services operations and technologies.
- Tracks progress and reports to internal teams and external sponsors when needed.
- Conducts and participates in discovery efforts to uncover location voice services designs.
- Performs analytical, technical, and administrative support in the planning, designing, testing, and implementation of telecommunication projects.
- Monitors voice solution performance and troubleshoots any issues.
- Escalates maintenance issues, including repair and moves, adds, and changes.
- Makes telecommunications-related recommendations to improve business functions and services.
- Works with the internal team to recommend additional resource needs.
- Implements process improvement measures and maintains support documentation.
- Keeps up-to-date with the latest advancements in telecommunications technology and industry trends.
Required Skills & Experience:
- 3+ years of experience with telecommunications systems and IVR
- Strong understanding of telecommunications technologies and protocols
- Excellent project management and organizational skills
- Strong problem-solving and troubleshooting abilities
- Effective communication and interpersonal skills
- Ability to work independently and as part of a team
Desired Skills & Experience:
- Experience with vendor training and system installation
- Knowledge of VoIP, disaster recovery, and telephony integration
- IT project coordination experience
- Certification in relevant telecommunications technologies
Pay: $31.50 – $45.00 /hr.
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to provide sponsorship at this time or accept candidates who would require a corp-to-corp agreement.
If this position sounds like you, WE SHOULD TALK!
We realize our people are our most valuable asset, that is why we offer the following benefits:
- Health, Dental, and Vision insurance
- 401(k) retirement plan
- Long and Short-Term disability
- Life insurance
- Direct deposit
- Referral program
Your better future is ready, and we want to put the right tools in your hands to get you there. Let's go!
Keywords: Release Manager, telecommunications, VoIP, IVR, project management, system administration, network engineering
Looking for more opportunities with Technology Partners? Check out technologypartners.net/jobs!
Technology Partners is an Equal Opportunity Employer. Technology Partners does not discriminate on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by applicable state or federal civil rights laws.
All offers of employment at Technology Partners are contingent upon clear results of a thorough background check and drug screening that meet corresponding laws and regulations at the city, state and federal level.
Pay ranges are influenced by candidate qualifications, experience, and role specifics, with the actual rate determined considering skills, market conditions, and are subject to change by the employer; pay negotiations follow all state and federal legal guidelines.
