Technology Partners is currently seeking a talented Customer Service Specialist. Do you have strong communication skills, both verbal and written?
Let us help you make your next big career move a reality!
What You Will Be Doing:
We are seeking a dedicated and resourceful Customer Service Specialist to join our Analytics – Insights Delivery team. In this role, you will provide comprehensive solutions and alternatives in response to incoming calls and written correspondence from clients, financial advisors, branch office administrators, and internal associates. Your goal will be to deliver accurate, complete, and timely service while facilitating a seamless experience for our branches and clients.
Key Responsibilities:
- Work independently while demonstrating resourcefulness in a team environment.
- Utilize sound judgment and decision-making skills to resolve conflicts effectively.
- Communicate clearly and effectively, both verbally and in writing, with strong interpersonal skills.
- Maintain high levels of organization, attention to detail, and adaptability to change.
- Demonstrate reliability and punctuality in all tasks.
- Multitask efficiently while managing a fast-paced work environment.
- Exhibit strong service skills, showing patience, empathy, and calmness under pressure.
- Utilize technical skills in Microsoft Office, web-based programs, and Service Center tools.
- Engage in meaningful conversations over the phone with clients and associates.
- Maintain proficient typing skills to manage correspondence efficiently.
Required Skills & Experience:
- Prior customer service experience is essential.
- Experience in the finance service industry is preferred.
- High school diploma or GED is required; a college degree is beneficial.
- Proficiency in Microsoft Excel and Salesforce.
- Excellent communication skills, both written and verbal.
- Self-motivated with strong problem-solving abilities.
Desired Skills & Experience:
- Customer service-oriented mindset.
- Proficient in Microsoft Office applications.
- Strong typing skills.
- Knowledge of finance-related concepts.
- Experience with Service Center tools.
- Highly organized and detail-oriented.
Pay: $17.15 – $24.50 /yr.
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to provide sponsorship at this time or accept candidates who would require a corp-to-corp agreement.
If this position sounds like you, WE SHOULD TALK!
Your better future is ready, and we want to put the right tools in your hands to get you there. Let's go!
Keywords: Customer Service Specialist, client support, finance service industry, communication skills, problem-solving, Microsoft Office, Salesforce, multitasking
Looking for more opportunities with Technology Partners? Check out technologypartners.net/jobs!
All offers of employment at Technology Partners are contingent upon clear results of a thorough background check and drug screening that meet corresponding laws and regulations at the city, state and federal level.
Pay ranges are influenced by candidate qualifications, experience, and role specifics, with the actual rate determined considering skills, market conditions, and are subject to change by the employer; pay negotiations follow all state and federal legal guidelines.
