Technology Partners is currently seeking a talented B2B Systems Support Specialist.
Do you have experience providing system-related activities in support of B2B customers, which include monitoring, coordination, escalation, and issue resolution?
Let us help you make your next big career move a reality!
What You Will Be Doing:
You will provide system-related activities in support of B2B customers, which include monitoring, coordination, escalation, and issue resolution. You will work directly with retailers, distributors, and business partners to support and implement B2B solutions. This position will be seated on the client's campus.
Key Responsibilities:
- Provide system-related activities in support of B2B customers.
- Monitor, coordinate, escalate, and resolve issues.
- Work directly with Seed, Crop Protection, Seed Applied Solutions Retailers, Distributors, and business partners to support and implement B2B solutions.
- Understand how to determine business data requirements based on needs across multiple systems that support the B2B program.
- Log issues/requests into the ticketing system, and proactively monitor/update any open items.
- Independently troubleshoot and resolve basic and advanced technical issues over the phone and via email.
- Provide consultation and problem resolution to customers and 3rd party system providers for testing and production issues.
- Collaborate with internal stakeholders to identify action items.
- Organize, facilitate, and report on progress of projects or activities.
- Assist with tracking and organizing tasks to support and accomplish program objectives.
- Provide clear and timely communication to internal and external stakeholders.
- Develop comprehensive documentation.
- Utilize various software systems and technical tools and ability to easily transition between the systems.
- Assure quality standards are met or exceeded.
- Assist with change management activities.
- Educate stakeholders on new and existing processes, and help promote best practices.
Required Skills & Experience:
- Experience providing system related activities in support of B2B customers.
- Proficiency in monitoring, coordination, escalation, and issue resolution processes.
- Ability to work directly with external business partners (Retailers, Distributors).
- Experience with logging issues/requests into a ticketing system and proactively monitoring open items.
- Ability to independently troubleshoot and resolve basic and advanced technical issues over the phone and via email.
- Experience providing consultation and problem resolution to customers and 3rd party system providers for testing and production issues.
- Strong communication skills for providing clear and timely updates to internal and external stakeholders.
- Experience in developing comprehensive documentation.
- Ability to utilize various software systems and technical tools and easily transition between them.
Desired Skills & Experience:
- Understanding of how to determine business data requirements based on needs across multiple systems that support a B2B program.
- Experience organizing, facilitating, and reporting on the progress of projects or activities.
- Familiarity with tracking and organizing tasks to support and accomplish program objectives.
- Knowledge of change management activities.
- Experience in educating stakeholders on new and existing processes and promoting best practices.
Pay: $45.50 – $65.00 /hr.
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to provide sponsorship at this time or accept candidates who would require a corp-to-corp agreement.
If this position sounds like you, WE SHOULD TALK!
Your better future is ready, and we want to put the right tools in your hands to get you there. Let's go!
Keywords: B2B Systems Support, Technical Support, Issue Resolution, Customer Support, Troubleshooting, Help Desk, Service Desk, Systems Analyst
Looking for more opportunities with Technology Partners? Check out technologypartners.net/jobs!
All offers of employment at Technology Partners are contingent upon clear results of a thorough background check and drug screening that meet corresponding laws and regulations at the city, state and federal level.
Pay ranges are influenced by candidate qualifications, experience, and role specifics, with the actual rate determined considering skills, market conditions, and are subject to change by the employer; pay negotiations follow all state and federal legal guidelines.
