Technical Support

St. Louis, MO

Posted: 11/20/2018 Job Category: Software Dev. - General/IT Job Number: 138673

Are you looking for a new and challenging opportunity? Do you have experience with Tech Support? Technology Partners can help you make your next big career move a reality.

Technology Partners is currently seeking a talented person for a Technical Support position.

What You Will Be Doing:

You will field incoming help requests from end users via, telephone, web-based ticketing system, and e-mail in a courteous manner. You will document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue. You will also build rapport and elicit problem details from help desk customers. You will prioritize and schedule problem resolution. Escalate problems (when required) to the appropriately experienced technician. You will record, track, and document the help desk request problem-solving process, including all actions taken, through to final resolution. You will access software updates, drivers, knowledge bases, and resources on the Internet to aid in problem resolution. You will identify and learn appropriate software and hardware used and supported by the organization. You will also perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. You will test fixes to ensure the problem has been adequately resolved.

What We Are Looking For:

  • Ability to conduct research into a wide range of computing issues as required.

  • Ability to absorb and retain information quickly.

  • Ability to present ideas in user-friendly language.

  • Highly self-motivated and directed.

  • Keen attention to detail.

  • Proven analytical and problem-solving abilities.

  • Ability to effectively prioritize and execute tasks in a high-pressure environment.

  • Exceptional customer service orientation.

  • Experience working in a team-oriented, collaborative environment;

  • Exceptional written and oral communication skills.

  • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.

  • Strong documentation skills

If this position sounds like you, WE SHOULD TALK! We realize our people are our most valuable asset, that is why we offer the following benefits:

  • Health, Dental, and Vision insurance

  • 401(k) retirement plan

  • Long and Short-Term disability

  • Life insurance

  • Direct deposit

  • Referral program

Your better future is ready, and we want to put the right tools in your hands to get you there. Let's go!

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Technology Partners is an Equal Opportunity Employer. Technology Partners does not discriminate on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by applicable state or federal civil rights laws.

Korky Holton

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