Are you looking for a new and challenging opportunity? Do you have experience with Linux/Unix? Technology Partners can help you make your next big career move a reality.
Technology Partners is currently seeking a talented Infrastructure Engineering Senior Advisor (IT).
What You Will Be Doing:
You will respond to multiple channels of contact, including phone, email, instant messaging, monitoring and event management alerts, and portal submission of tickets to the IT service management tool. You will ensure request, incident, problem, and change tickets are accurate and complete, from creation to closure. This includes maintaining communications with all stakeholders to achieve high level of customer satisfaction. You will resolve problems by gathering information, determining the customers needs, and conducting research to find a correct solution. You will follow established processes / standards and identify / propose improvements as necessary. You will assist in developing technical documentation to improve training and service delivery. You will provide after hours and on-call support as needed. You will maintain a high-level knowledge of server infrastructure.
What We Are Looking For:
Customer service focused with the ability to communicate ideas in both technical and user-friendly language.
Highly self-motivated and self-directed, with keen attention to detail.
Proven analytical and creative problem solving abilities.
Able to prioritize and execute tasks in a high-pressure environment.
Able to work independently and in a team-oriented, collaborative environment.
Excellent systems troubleshooting skills.
Excellent understanding of virtual and physical infrastructure environments.
Excellent understanding of networking connectivity (DNS, DHCP, TCP/IP, wired and wireless infrastructure).
Excellent understanding of storage administration.
Excellent Linux/Unix administration skills.
Excellent Windows administration skills.
Excellent VMware administration skills.
Excellent scripting skills using PowerShell.
Outstanding problem solving, partner management and communication skills (verbal and written).
If this position sounds like you, WE SHOULD TALK!
We realize our people are our most valuable asset, that is why we offer the following benefits:
Health, Dental, and Vision insurance
401(k) retirement plan
Long and Short-Term disability
Your better future is ready, and we want to put the right tools in your hands to get you there. Let's go!
Looking for more opportunities with Technology Partners?
Check out jobs.Technologypartners.Net. Technology Partners is an Equal Opportunity Employer. Technology Partners does not discriminate on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by applicable state or federal civil rights laws.