Support Specialist (Application) - Intermediate

St. Louis, MO

Posted: 09/09/2019 Job Category: Software Dev. - General/IT Job Number: 140351

Are you looking for a new and challenging opportunity? Do you have experience working with MAC OS? Technology Partners can help you make your next big career move a reality.

Technology Partners is currently seeking a talented Support Specialist (Application) - Intermediate.

What You Will Be Doing:
You will provide support to all MAC OS escalated issues. You will provide quality reviews/checks for all new initiatives and changes incoming from all other IT organizations and Managed Services for all MAC operating systems. You will participate in all service transition and support readiness initiatives and reviews related to pending MAC OS upgrades and changes. You will also participate within the Agile Sprints in the Product Management and Engineering organization to ensure quality execution of all MAC OS related changes that will affect the operations and support organization. You will review and approve all Knowledge Base articles related to MAC OS support provided by P&E and Managed Service vendors. You will engage and ensure any security changes or initiatives that might have MAC OS related impacts are evaluated and reviewed with the IT operations and support organization. You will also engage in any changes with vendors to streamline imaging processes for all MAC related Endpoints. You will lead the analysis of issues/problems and development of technical solutions as it relates to the MAC OS. You will work with the Engineering and the Managed Service groups to identifying emerging incident trends and drive problem resolution. You will provide subject matter technical expertise across all IT support functions and build solutions that drive resolution to elimination of issues or to lower level support organizations. You will also work with the Service Integration team to help define production readiness and transition acceptance criteria and ensuring criteria completed before new system implementation. You will assist the Desktop Support team with participation in enterprise project deployments. You will establish system parameters and formats to ensure hardware/software compatibility. You will also provide mentoring, education, guidance, assistance and training for other team members regarding technical support processes and technologies.

What We Are Looking For:
  • Apple Certified Systems Professional (ACSP)
  • MAC OS: 5 years
  • Hands-On experience in iOS, Macintosh, Installation, Configuration, Troubleshooting
  • Mastery level knowledge of supporting, managing and implementing MAC Operating Systems
  • Knowledge of the role of the keychains in the user experience and overall knowledge of root and site certificates and their role in secure communication/browsing in macOS
  • Must have strong communication skills to interact with business counterparts
  • High level of knowledge in Microsoft products for the Mac, including Office 2016 (O365), Exchange, Skype for Business, OneDrive and OneNote.
If this position sounds like you, WE SHOULD TALK!

We realize our people are our most valuable asset, that is why we offer the following benefits:
  • Health, Dental, and Vision insurance
  • 401(k) retirement plan
  • Long and Short-Term disability
  • Life insurance
  • Direct deposit
  • Referral program
Your better future is ready, and we want to put the right tools in your hands to get you there. Let's go!
Looking for more opportunities with Technology Partners?

Check out jobs.Technologypartners.Net.
Technology Partners is an Equal Opportunity Employer. Technology Partners does not discriminate on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by applicable state or federal civil rights laws.
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