St. Louis, MO
Are you looking for a new and challenging opportunity? Do you have experience with Jamf? Technology Partners can help you make your next big career move a reality.
Technology Partners is currently seeking a talented person for a Support Specialist (Application) - Intermediate position.
You will do implementation, administration, and configuration of JAMF Enterprise environment. You will do MAC deployment automation architecture, design/migration, and troubleshooting. You will be engaging Managed Service organizations to address quality JAMF policies and configuration and process concern. You will contribute to the development and ongoing improvement of industry best practices and standards for deploying enterprise MAC technologies. You will evaluate emerging technologies to ensure technical solutions are compatible with the company's business needs and strategic objectives. You will provide technical expertise, guidance and strategic recommendations to other IT groups. You will also investigate, analyze and resolve technical issues and actively pursue mechanisms for preventing, or automating the response to reoccurrences. You will participate within the Agile Sprints in the Product Management and Engineering organization to ensure quality execution of all OS related changes that will affect the operations and support organization. You will review and approve all Knowledge Base articles related to OS support provided by P&E and Managed Service vendors. You will engage and ensure any security changes or initiatives that might have Jamf related impacts are evaluated and reviewed with the IT operations and support organization. You will also engage in any changes with vendors to streamline Jamf related processes. You will lead the analysis of issues/problems and development of technical solutions as it relates to the Jamf. You will work with the Engineering and the Managed Service groups in identifying emerging incident trends and drive problem resolution. You will provide subject matter technical expertise across all IT support functions and build solutions that drive resolution to the elimination of issues or to lower level support organizations. You will also work with the Service Integration team to help define production readiness and transition acceptance criteria and ensuring criteria completed before new system implementation.
If this position sounds like you, WE SHOULD TALK! We realize our people are our most valuable asset, that is why we offer the following benefits:
Your better future is ready, and we want to put the right tools in your hands to get you there. Let's go!
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Technology Partners has amazed me. To this day, our partnership with them is one of the best business decisions we’ve made.
Alice Lawrence, CEO of Jordan Lawrence