Support Specialist (Application) - Intermediate

St. Louis, MO

Post Date: 06/26/2018 Job ID: 137920 Job Category: Software Dev. - General/IT

Are you looking for a new and challenging opportunity? Do you have experience with software packaging and deployment? Technology Partners can help you make your next big career move a reality.

Technology Partners is currently seeking a talented person for a Support Specialist (Application) - Intermediate position.

What You Will Be Doing:

You will do engagement and escalation for all Software Packaging and Deployment needs with the Managed service vendors. You will own the ITSM process as it relates to all Packaging and deployment needs. You will be engaging Managed Service organizations to address quality packaging and deployment creation and process concerns. You will contribute to the development and ongoing improvement of industry best practices and standards for deploying enterprise applications to the Endpoint environment. You will evaluate emerging technologies to ensure technical solutions are compatible with the company's business needs and strategic objectives. You will provide technical expertise, guidance and strategic recommendations to other IT groups. You will investigate, analyze and resolve technical issues and actively pursue mechanisms for preventing, or automate the response to reoccurrences. You will perform other related duties as assigned.

What We Are Looking For:

  • 3-5 years experience software packaging and deployment to an enterprise

  • Working knowledge of standard (Windows) client platform administration, configuration, rights management and file access to perform the duties and responsibilities of the job. Utilizes gained knowledge and experience in the following areas:

  • MS security

  • Software Packaging a Deployment Software

  • Experience in building MSIs using automated tools.

  • Windows Automated Installation Kit (WAIK) tools.

  • AGPM for policy management and deployment.

  • Microsoft Desktop Optimization Pack (MDOP).

  • Microsoft Application Compatibility Toolkit (ACT) Version 5 or newer.

  • HBSS for security policy management and deployment.

  • Altiris software deployment processes

  • Knowledge of the Windows registry, interaction of drivers within the OS, and unattended/silent installs of Windows operating systems.

  • Proficiency with scripting languages (PowerShell, DSC, etc.)

It Would Be Great, but Not Required, if You Had:

  • Bachelors Degree (preferably in Computer Science, Information Systems Management or Engineering)

  • Altiris: 2 years

  • Knowledge of Information Technology Infrastructure Library (ITIL) and Information Technology Service Management (ITSM) frameworks

If this position sounds like you, WE SHOULD TALK! We realize our people are our most valuable asset, that is why we offer the following benefits:

  • Health, Dental, and Vision insurance

  • 401(k) retirement plan

  • Long and Short-Term disability

  • Life insurance

  • Direct deposit

  • Referral program

Your better future is ready, and we want to put the right tools in your hands to get you there. Let's go!

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Technology Partners is an Equal Opportunity Employer. Technology Partners does not discriminate on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by applicable state or federal civil rights laws.

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