St. Louis, MO
Are you looking for a new and challenging opportunity? Do you have experience with IT Support? Technology Partners can help you make your next big career move a reality.
Technology Partners is currently seeking a talented person for a Support Specialist (Application) - Intermediate position.
You will provide support for all Windows OS escalated issues. You will provide quality reviews/checks for all new initiatives and changes incoming from all other IT organizations and Managed Services for all Windows operating systems. You will also participate in all service transition and support readiness initiatives and reviews related to pending Windows OS upgrades and changes. You will also participate in the Agile Sprints in the Product Management and Engineering organization to ensure quality execution of all OS related changes that will affect the operations and support organization. You will review and approve all Knowledge Base articles related to OS support provided by P&E and Managed Service vendors. You will also engage and ensure any security changes or initiatives that might have Windows OS related impacts are evaluated and reviewed by the IT operations and support organization. You will also engage in any changes with vendors to streamline imaging processes for all Windows related Endpoints. You will lead the analysis of issues/problems and development of technical solutions as it relates to the Windows OS. You will work with the Engineering and the Managed Service groups to identifying emerging incident trends and drive problem resolution. You will provide subject matter technical expertise across all IT support functions and build solutions that drive resolution to the elimination of issues or to lower level support organizations. You will work with the Service Integration team to help define production readiness and transition acceptance criteria and ensuring criteria completed before new system implementation. You will also review and work with desktop engineering plan. Assist the Desktop Support team with participation in enterprise project deployments or resolving operational issues. You will establish system parameters and formats to ensure hardware/software compatibility. You will have mastery level knowledge of supporting, managing and implementing Microsoft Windows 10 and legacy Operating Systems. You will thrive in a highly regulated and fast-paced and changing environment with proven multitasking skills and focus on details and accuracy. You will create and maintain programmatic and technical documentation to ensure efficient planning and execution including design, installation, and administration documentation. You will also provide mentoring, education, guidance, assistance and training for other team members regarding technical support processes and technologies. You will be expected to work professionally with technology vendors in support of the OD environment.
If this position sounds like you, WE SHOULD TALK! We realize our people are our most valuable asset, that is why we offer the following benefits:
Your better future is ready, and we want to put the right tools in your hands to get you there. Let's go!
Looking for more opportunities with Technology Partners?
Check out jobs.technologypartners.net.
Technology Partners has amazed me. To this day, our partnership with them is one of the best business decisions we've made.
Alice Lawrence, CEO of Jordan Lawrence
Find your voice with our digital media and video solutions today.