Service Operations Engineer - Senior

St. Louis, MO

Post Date: 03/02/2018 Job ID: 137124 Job Category: Software Dev. - General/IT

Are you looking for a new and challenging opportunity? Do you have experience with SAP Basis Administration? Technology Partners can help you make your next big career move a reality.

Technology Partners is currently seeking a talented person for a Service Operations Engineer - Senior position.

What You Will Be Doing:

You will be working with our managed service provider resolving routine to moderately complex administrative and support issues. You will have oversight of incidents, work orders and problem reports from our MSP. You will follow directions from the Technical Service Manager on best practices to engage managed service providers. You will participate and run daily calls with the MSP on routine steady state operations. You will also provide collaboration services to SAP-based development and application support teams. You will understand data architectures and process models within SAP as directed by Technical Service Delivery Manager or Service Delivery Manager. You will ensure/verify MSP is monitoring SAP systems. You will understand interfaces between SAP Basis, NetWeaver and external systems. You will also understand the SAP Data Dictionary and Oracle database objects. You will consult MSP on the migration of SAP application programs and data dictionary objects into production. You will oversee MSP working on cutover implementation support. You will consult System rebuild and copies. You will also consult BASIS configuration administration. You will be collaborating with the team to track metrics, assure Service Level Agreements are met and participate in change management processes. You will provide 24x7 emergency SAP Basis support on a rotating schedule. You will have the ability to run unplanned system events and communicate with the non-technical audience on the status of the incident. You will be supporting a global customer base and for major system changes supporting on-site weekend work.

What We Are Looking For:

  • 0-2+ years SAP Basis Administration experience.

  • Knowledge of NETWEAVER and ABAP/Java stacks.

  • 0-2+ years of experience in relational and/or hierarchical database technologies.

  • Knowledge of integrated application development methodology.

  • Effective English written and oral communication skills, excellent problem resolution skills, and must like working in a team environment.

  • This position requires a high degree of teamwork.

  • They will need to be an energetic, self motivated individual who enjoys working in a collaborative team environment.

  • The ideal candidate will have a strong technical aptitude and a desire to learn the technology.

  • Commitment to customer service is a must.

It Would Be Great, but Not Required, if You Had:

  • Previous experience working with MSPs.

  • SAP performance and monitoring.

  • SAP Solution Manager experience.

  • BS in Information Systems.

If this position sounds like you, WE SHOULD TALK! We realize our people are our most valuable asset, that is why we offer the following benefits:

  • Health, Dental, and Vision insurance

  • 401(k) retirement plan

  • Long and Short-Term disability

  • Life insurance

  • Direct deposit

  • Referral program

Your better future is ready, and we want to put the right tools in your hands to get you there. Let's go!

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Technology Partners is an Equal Opportunity Employer. Technology Partners does not discriminate on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by applicable state or federal civil rights laws.

Tyler Dougherty

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