Service Operations Engineer - Master

St. Louis, MO

Posted: 09/30/2019 Job Category: Software Dev. - General/IT Job Number: 140497

Are you looking for a new and challenging opportunity? Do you have experience with Service Operations? Technology Partners can help you make your next big career move a reality.

Technology Partners is currently seeking a talented Service Operations Engineer - Master.

What You Will Be Doing:
You will be responsible for managing Global L3 Data Service Support. You will do end user assistance in multiple supported languages. You will be training for new end users in the use of the services. You will have compliance with company processes, policies and procedures. You will do metric/performance reporting; track Supplier performance and ensure viability of service levels. You will communicate important policy changes that affect operations to Supplier and/or the company. You will work with the Supplier to advance the goals and objectives of the set in agreements. You will also monitor regional compliance using obligations set in the service agreement. You will reconcile projected resource baseline with actual utilization of resources. You will ensure the appropriate implementation of Transformation actions. You will be the primary liaison on day-to-day basis regarding communication between the company and Supplier regarding service delivery changes, problems and recovery efforts. You will contact for day-to-day communications between Supplier and the company. You will also ensure an in-house process is maintained for handling high severity and stagnant issues/events in both the supplier and the retained environments. You will contact Supplier with day-to-day corrections, plan/program changes and any details/info necessary to resolve conflicts between customers and Supplier. You will educate Supplier on program/product/operational details, including the development and implementation of Supplier processing schedules and coordination of data flow ensuring timely transmittal to Supplier. You will develop and distribute written communications as needed to the Supplier. You will provide early warning to the Business Stakeholder executives regarding degraded or missed service levels or deadlines. You will measure, monitor and manage the company satisfaction and provide remediation. In conjunction with Supplier, you will design and administer customer surveys and other feedback processes. As operational problems occur, you will review Supplier recovery and permanent fix plans. You will provide direction and leadership in developing company business processes.

If this position sounds like you, WE SHOULD TALK!

We realize our people are our most valuable asset, that is why we offer the following benefits:
  • Health, Dental, and Vision insurance
  • 401(k) retirement plan
  • Long and Short-Term disability
  • Life insurance
  • Direct deposit
  • Referral program
Your better future is ready, and we want to put the right tools in your hands to get you there. Let's go!
Looking for more opportunities with Technology Partners?

Check out jobs.Technologypartners.Net.
Technology Partners is an Equal Opportunity Employer. Technology Partners does not discriminate on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by applicable state or federal civil rights laws.
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