Service Desk Analyst

St. Louis, MO

Post Date: 05/17/2018 Job ID: 137612 Job Category: Software Dev. - General/IT

Are you looking for a new and challenging opportunity? Do you have experience with IT support? Technology Partners can help you make your next big career move a reality.

Technology Partners is currently seeking a talented person for a Service Desk Analyst position.

What You Will Be Doing:

You will do end-user remote desktop support to identify and repair IT systems for employees. You must be able to create a positive and lasting experience with customers. You must be able to think critically to identify root causes of issues and communicate effectively with end-users. You will serve as contact center agent primarily communicates with customers via telephone; some email, chat, and walk-ins. You will able to interpret company IT strategic plans and formulate decisions that align with strategic goals. You will work with others in the department to perform routine issue resolution. You will general end-user assistance and after-hours IT support. You will do a scheduled rotation of after-hours on-call support for customers. You will also provide general end-user assistance for software installation, problem resolution, cybersecurity reporting (phishing attempts), and other duties as required.

What We Are Looking For:

  • Associates, Bachelor degree or equivalent experience.

  • 1-2 years of experience within a technology related field.

  • Ability to work independently and in team environments.

  • Ability to analyze situations, negotiate and position solutions towards company strategic plans, excellent communication skills.

  • Has basic knowledge of information systems and network infrastructure with the ability to identify issues and escalate to the appropriate support group.

  • Has basic skills and understanding of Microsoft Office products, Citrix virtual desktops, Active Directory, VPN, iOS and Android, and both Windows and Mac operating systems.

If this position sounds like you, WE SHOULD TALK! We realize our people are our most valuable asset, that is why we offer the following benefits:

  • Health, Dental, and Vision insurance

  • 401(k) retirement plan

  • Long and Short-Term disability

  • Life insurance

  • Direct deposit

  • Referral program

Your better future is ready, and we want to put the right tools in your hands to get you there. Let's go!

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Technology Partners is an Equal Opportunity Employer. Technology Partners does not discriminate on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by applicable state or federal civil rights laws.

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Technology Partners has amazed me. To this day, our partnership with them is one of the best business decisions we've made.

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