Mobile Support Technician

St. Louis, MO

Post Date: 04/02/2018 Job ID: 137330 Job Category: Software Dev. - General/IT

Are you looking for a new and challenging opportunity? Do you have experience with mobile device configuration and support? Technology Partners can help you make your next big career move a reality.

Technology Partners is currently seeking a talented person for a Mobile Support Technician position.

What You Will Be Doing:

You will do configuration and deployment of iOS and Android mobile devices as well as mifi/wireless cards with multiple carriers and accounts. You will do account management, including negotiation and bill review with wireless carriers. You will also do training and technical support related to software, hardware, and connectivity issues on all mobile devices for end users. You will research into new devices, apps, and best practices for use on ARCO mobile devices.

You will maintain an accurate inventory of all computers, mobile devices, warranties, and software licenses handled by the IT department. You will perform monthly reconciliations of software license usage against ownership, track costs, renewals, request cost transfers, and purchase new software licenses as needed. You will also do tracking of warranties, expiration dates, and negotiations of renewals. You will assist in the continued refinement of internal procedures for successful inventory management. You will purchase and renew software licenses and warranties. You will assist in tracking costs against appropriate cost centers, and supply estimated purchase and renewal costs for budgeting purposes.

What We Are Looking For:

  • Passion for customer service

  • Excellent verbal and written communication skills

  • Highly organized and detail-oriented individual

  • 3-5 years of mobile device configuration and support and/or related asset tracking experience required

  • Experience with cost tracking and reconciliation preferred, but not required

  • Experience with mobile device management platform (Meraki, Mobileiron, etc.) preferred, but not required

If this position sounds like you, WE SHOULD TALK! We realize our people are our most valuable asset, that is why we offer the following benefits:

  • Health, Dental, and Vision insurance

  • 401(k) retirement plan

  • Long and Short-Term disability

  • Life insurance

  • Direct deposit

  • Referral program

Your better future is ready, and we want to put the right tools in your hands to get you there. Let's go!

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Technology Partners is an Equal Opportunity Employer. Technology Partners does not discriminate on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by applicable state or federal civil rights laws.

Jason Keiser

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