Material-Handling Functional Support Analyst

St. Louis, MO

Post Date: 07/30/2018 Job ID: 138112 Job Category: Software Dev. - General/IT

Are you looking for a new and challenging opportunity? Do you have experience with Warehouse Management? Technology Partners can help you make your next big career move a reality.

Technology Partners is currently seeking a talented person for a Material-Handling Functional Support Analyst position.

What You Will Be Doing:

You will provide first contact (Level 0) support to Nestle Purina end-users for Material-Handling Fulfillment process questions and requests. You will also provide a high level of customer service by providing prompt support via telephone, email, and or instant messaging. You will also research problems and work with appropriate functional Stream and Nestle Purina application resources to resolve them. Requests could include How to's; Tactical workflow changes; One-on-one ("ad-hoc") training; Requests for analysis from functional managers. You will provide User ID and Role Authorization analysis including helping supervisors identify what roles their associates will need. You will be conducting preliminary separation-of-duties analysis and be assisting in mitigation strategies. You will be identifying training requirements for new users and new responsibilities. You will communicate to end-users and business partners to inform them of problems, solutions, application outages, monthly and year-end reminders, etc. You will understand MH Fulfillment and, eventually, the Order-to-Cash & Transportation processes and proactively identify/resolve issues that cross-functional teams. You will proactively identify business process issues manifested in application data. You will function as the business user representative to the Applications team, as requested. You will answer end-user questions, research and resolve problems, working with appropriate LGO resources, if necessary. You will analyze data to identify problems or recommend preventive action, and research/troubleshoot problems to determine the root cause. You must have the ability to walk end-users through the resolution of problems over the phone, via e-mail and in person. You will deliver training and participate in testing activities as a member of the NPPC Super User Network. Also assist LGO as needed with projects, testing and providing business process understanding. You will be able to proactively collaborate with various business areas that impact functional area-related activities. You will also provide on-call 24/7 coverage on a rotating basis with teammates (evenings, weekends and holidays).

What We Are Looking For:

  • Knowledgeable and proficient with all SAP Transactions within the below SAP modules

  • Warehouse Management (WM) - 3 to 5 years experience

  • Warehouse Management (EWM) would be a plus

  • Material Management and Inventory Management (MM-IM) - 3 to 5 years experience

  • Third Party WMS (Cambar) would be a plus

  • SQL (AQT knowledge a plus)

  • Industry Knowledge of Warehousing (particularly from the food industry)

  • In-depth functional knowledge of the assigned support processes (e.g. data, roles, and transactions associated with Supply chain end-to-ends)

  • Actual end user experience required

  • Understand the Key Performance Indicators (Cockpit Data), e.g. the number of open transfer orders, pallets that haven't been confirmed to a bin, etc.

  • Ability to understand and evaluate compliance with Nestle and Purina best practices

  • Ability to comprehend, IT concepts pertaining to SAP and the interface to third party applications (I2, Cambar, EDI, etc.), e.g. IDOC basic content

  • Knowledge of supply chain process including receiving, warehousing, materials accounting, packaging, and shipping

  • Excellent verbal and written communication skills (including command of the English language both verbal and written in a business setting)

  • Strong analytical skills

  • Strong interpersonal skills

  • Strong customer service skills

  • Ability to multi-task successfully

  • Patience and the ability to maintain composure

If this position sounds like you, WE SHOULD TALK! We realize our people are our most valuable asset, that is why we offer the following benefits:

  • Health, Dental, and Vision insurance

  • 401(k) retirement plan

  • Long and Short-Term disability

  • Life insurance

  • Direct deposit

  • Referral program

Your better future is ready, and we want to put the right tools in your hands to get you there. Let's go!

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Technology Partners is an Equal Opportunity Employer. Technology Partners does not discriminate on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by applicable state or federal civil rights laws.

Sheri Cordingley

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