Manager, IT- Telephony/ App Dev

St. Louis, MO

Posted: 02/25/2019 Job Category: Software Dev. - General/IT Job Number: 139202

Are you looking for a new and challenging opportunity? Do you have experience in IT? Technology Partners can help you make your next big career move a reality.



Our client is currently seeking a talented person for a Manager, IT - Telephony/ App Dev position.



What You Will Be Doing:

You will manage department staff including hiring, performance management, and career development to ensure alignment with defined goals. You will lead a small team of employees, contractors, and vendors in support of relevant Telephony applications. You will also provide guidance to the scrum team as needed to resolve issues and define and design effective solutions. You will work cross-functionally to maintain and to improve integrations with other foundation systems. You will also work with our external vendors to assist with managing upgrades and day to day production support issues. You will be ensuring application service levels are met on a daily basis. You will implement proactive system monitoring and escalate issues for management attention appropriately. You will be overseeing the implementation of compliance policies, standards, and audit requirements in the landing zone. You will also be providing development opportunities and career path guidance to staff.



What We Are Looking For:

  • Bachelor's degree in Computer Science, MIS, related field or equivalent experience.

  • 5+ years of related IT experience.

  • Previous experience as a lead in a functional area, managing cross functional teams on large scale projects or supervisory experience including hiring, training, assigning work and managing the performance of staff.



It Would Be Great, but Not Required, if You Had:

  • Demonstrated leadership with proven ability to manage, grow and develop strong IT teams and individuals

  • Excellent written, presentation and verbal communication skills with technical and non-technical audiences; ability to present and discuss technical information in a way that establishes rapport, persuades others, and promotes understanding by not overcomplicating

  • Ability to quickly assess and resolve conflicts and provide appropriate follow-up

  • Ability to develop strong working relationships with business leaders at all levels

  • Experience in managing Telephony Applications (IVR, Quality Management, Workforce Management, Reporting)

  • Experience with supporting a Call Center in the Public Cloud

  • Experience with leading development and implementation with AWS Connect



If this position sounds like you, WE SHOULD TALK!



Your better future is ready, and we want to put the right tools in your hands to get you there. Let's go!



Looking for more opportunities with Technology Partners?


Check out jobs.technologypartners.net.

Michelle Taylor

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