IT Service Management Lead

St. Louis, MO

Posted: 02/27/2019 Job Category: IT-PM/BA Job Number: 139227

Are you looking for a new and challenging opportunity? Do you have experience with ITSM? Technology Partners can help you make your next big career move a reality.

Technology Partners is currently seeking a talented person for an IT Service Management Lead position.

What You Will Be Doing:

You will develop and deliver professional executive and steering committee presentations. You will track, report and communicate the status of projects to stakeholders as appropriate. You will strategically influence and exercises oversight over IT project portfolio, budget management, and planning. You will also provide direction and influence over ITSM process engineering. You will develop and communicate service management roadmap to leadership and IT members. You will also partner with technology teams to establish ITSM policies and procedures for the Information Technology Infrastructure Library (ITIL) processes such as Incident, Problem, Change, Release, Service Request, and Service Level management. You will oversee and support ITSM continuous improvement and deployment efforts, including documentation of implementation plans. You will serve as a key contributor regarding the proper use and ongoing development of the ITSM ticketing system. You will implement metrics and reporting to drive prioritization of improvement efforts. You will assess the risk of changes, incidents, and problems, along with other IT staff, to appropriately prioritize scheduling of production implementations, incident remediation changes and problem resolution changes. You will also analyze incident, problem and change data, as well as recurring alerts, to identify the associated root causes and develops plans and actions to resolve and eliminate these problems. You will do other duties as assigned.

What We Are Looking For:

  • Strong analytical skills, to analyze the effectiveness service management.

  • Ability to promote and communicate Project Management Institute(PMI) best practices.

  • Knowledge of Agile is a plus.

  • Fundamental knowledge of regulatory compliance laws and guidelines: GDPR, SOX, FFIEC.

  • Ability to adapt to changing business processes, technologies, and environments.

  • Strong written and verbal communication skills with the ability to facilitate communications at the executive level.

  • Excellent organizational skills.

  • Ability to train others on ITSM concepts.

  • Demonstrated ability to work effectively with a team.

  • Bachelor's degree in Management Information Systems or related field.

  • 3-5 years of ITSM, or IT problem management experience preferred.

  • ITIL, PMP or SixSigma certification preferred.

If this position sounds like you, WE SHOULD TALK! We realize our people are our most valuable asset, that is why we offer the following benefits:

  • Health, Dental, and Vision insurance

  • 401(k) retirement plan

  • Long and Short-Term disability

  • Life insurance

  • Direct deposit

  • Referral program

Your better future is ready, and we want to put the right tools in your hands to get you there. Let's go!

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Technology Partners is an Equal Opportunity Employer. Technology Partners does not discriminate on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by applicable state or federal civil rights laws.

Nicole Field

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