IT Infrastructure Admin (Deskside) - Intermediate

South Bend-Mishawaka, IN

Post Date: 03/13/2018 Job ID: 137195 Job Category: Software Dev. - General/IT

Are you looking for a new and challenging opportunity? Do you have experience with IT Support? Technology Partners can help you make your next big career move a reality.

Technology Partners is currently seeking a talented person for an IT Infrastructure Admin (Deskside) - Intermediate position.

What You Will Be Doing:

You will monitor and update Help Desk incident and work order tickets in Remedy within Service Level Agreements. You will provide PC services including imaging, re-core, deployment, repair, upgrade and asset management. You will also provide end user software services for Windows, iOS, Mac, Android. You will provide dispatch service to remote users or sites (service end user at their location). You will provide on-site support for network, server, hardware upgrades or projects at the site. You will manage and report inventory at the site (Server room equipment, PC, accessories, mobiles, tablets etc.). You will liaison with facility service providers for maintenance of A/V, UPS, and Printers. You will deliver prepared training to users at sites for new equipment and software.

What We Are Looking For:

  • Must have both outstanding verbal and written English communications skills.

  • PC Hardware, peripheral, mobile devices, printer, networking and support experience.

  • Knowledge and understanding of system management services (i.e. Altiris, MS SMS)

  • ITIL Foundation (Required)

  • Microsoft Certified Professional and MCSA Windows 10 (Required)

  • HDI Desktop Support Technician OR CompTIA A+ Certification (Required)

  • CompTIA Network+ Certification (Preferred)

  • Completion of Lenovo Warranty Service Authorization Course

  • Microsoft Windows Operating systems, messaging, and email products including Outlook and O365.

  • Microsoft's Active Directory, Remote Desktop services, and remote assistance tools

  • Ability to travel to remote sites as needed (scheduled or on-demand).

  • Must have clean, full valid driving license.

  • Ability to work off hours if needed

If this position sounds like you, WE SHOULD TALK! We realize our people are our most valuable asset, that is why we offer the following benefits:

  • Health, Dental, and Vision insurance

  • 401(k) retirement plan

  • Long and Short-Term disability

  • Life insurance

  • Direct deposit

  • Referral program

Your better future is ready, and we want to put the right tools in your hands to get you there. Let's go!

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Technology Partners is an Equal Opportunity Employer. Technology Partners does not discriminate on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by applicable state or federal civil rights laws.

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