IT Infrastructure Admin (Deskside) - Intermediate

Indianapolis-Carmel, IN

Post Date: 08/02/2018 Job ID: 138139 Job Category: Software Dev. - General/IT

Are you looking for a new and challenging opportunity? Do you have experience with IT Help Desk? Technology Partners can help you make your next big career move a reality.

Technology Partners is currently seeking a talented person for an IT Infrastructure Admin (Deskside) - Intermediate position.

What You Will Be Doing:

You will monitor and update Help Desk incident and work order tickets in Remedy within Service Level Agreements. You will provide Level 2 support for Endpoint Issues in-person at the desk. You will also provide PC services including imaging, re-core, deployment, repair, upgrade and asset management. You will provide end-user software services for Windows, iOS, Mac, Android. You will also provide dispatch service to remote users or sites (service end user at their location). You will deliver prepared training to users at sites for new equipment and software. You will have the ability to travel to remote sites as needed (scheduled or on-demand). You must have a clean, full valid driving license. You will have the ability to work off hours if needed.

What We Are Looking For:

  • Must have outstanding and highly-professional verbal and written English communications skills and effective at communicating highly technical issues in a non-technical manner, considerate of each Customers focus and priority.

  • PC Hardware, peripheral, mobile devices, printer, networking and support experience.

  • Knowledge and understanding of system management services (i.e. Altiris, MS SMS)

  • Client focus: Identifies and satisfies the needs of external and internal clients. Continually pursues ways to provide value-added solutions. Builds relationships and trust with clients.

  • Results orientation: Fosters a sense of urgency, identifies and overcomes obstacles. Balances the big picture with day-to-day activities/issues for their technology. Persistent in the pursuit of results.

  • Communications: Creates an environment that fosters open, frank communications. Clearly expresses oneself orally and in writing. Listens carefully, solicits other opinions. Handles questions well in highly visible, challenging situations.

  • Team Orientation: Works cooperatively with others. Encourages participation. Values the contribution of all team members.

  • Problem solving: Makes sound, timely decisions. Evaluates the short and long-term impact of decisions. Demonstrates good judgment and confidence to select an appropriate approach and take full responsibility for end results.

If this position sounds like you, WE SHOULD TALK! We realize our people are our most valuable asset, that is why we offer the following benefits:

  • Health, Dental, and Vision insurance

  • 401(k) retirement plan

  • Long and Short-Term disability

  • Life insurance

  • Direct deposit

  • Referral program

Your better future is ready, and we want to put the right tools in your hands to get you there. Let's go!

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Technology Partners is an Equal Opportunity Employer. Technology Partners does not discriminate on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by applicable state or federal civil rights laws.

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