IT Infrastructure Admin (Deskside) - Intermediate

Cedar Rapids, IA

Post Date: 06/12/2018 Job ID: 137824 Job Category: Software Dev. - General/IT

Are you looking for a new and challenging opportunity? Do you have experience with IT Infrastructure? Technology Partners can help you make your next big career move a reality.

Technology Partners is currently seeking a talented person for an IT Infrastructure Admin (Deskside) - Intermediate position.

What You Will Be Doing:

You will monitor and update Help Desk incident and work order tickets in Remedy within Service Level Agreements. You will provide PC services including imaging, re-core, deployment, repair, upgrade and asset management. You will provide end-user software services for Windows, iOS, Mac, Android. You will also provide dispatch service to remote users or sites (service end user at their location). You will provide on-site support for network, server, hardware upgrades or projects at the site. You will manage and report inventory at the site (Server room equipment, PC, accessories, mobiles, tablets etc.). You will liaison with facility service providers for maintenance of A/V, UPS, and Printers. You will deliver prepared training to users at sites for new equipment and software. You will have the ability to travel to remote sites as needed (scheduled or on-demand). Must have clean, full valid driving license. You will also have the ability to work off hours if needed.

What We Are Looking For:

  • Must have both outstanding verbal and written English communications skills.

  • PC Hardware, peripheral, mobile devices, printer, networking and support experience.

  • Knowledge and understanding of system management services (i.e. Altiris, MS SMS)

  • Client focus: Identifies and satisfies the needs of external and internal clients. Continually pursues ways to provide value-added solutions. Builds relationships and trust with clients.

  • Results orientation: Fosters a sense of urgency, identifies and overcomes obstacles. Balances the big picture with day-to-day activities/issues for their technology. Persistent in the pursuit of results.

  • Communications: Creates an environment that fosters open, frank communications. Clearly expresses oneself orally and in writing. Listens carefully, solicits other opinions. Handles questions well in highly visible, challenging situations.

  • Team Orientation: Works cooperatively with others. Encourages participation. Values the contribution of all team members.

  • Problem solving: Makes sound, timely decisions. Evaluates short and long term impact of decisions. Demonstrates good judgment and confidence to select appropriate approach and take full responsibility for end results.

  • ITIL Foundation (Required)

  • Microsoft Certified Professional and MCSA Windows 10 (Required)

  • HDI Desktop Support Technician OR CompTIA A+ Certification (Required)

  • CompTIA Network+ Certification (Preferred)

  • Completion of Lenovo Warranty Service Authorization Course

  • Microsoft Windows Operating systems, messaging, and email products including Outlook and O365.

  • Microsoft's Active Directory, Remote Desktop services, and remote assistance tools

If this position sounds like you, WE SHOULD TALK! We realize our people are our most valuable asset, that is why we offer the following benefits:

  • Health, Dental, and Vision insurance

  • 401(k) retirement plan

  • Long and Short-Term disability

  • Life insurance

  • Direct deposit

  • Referral program

Your better future is ready, and we want to put the right tools in your hands to get you there. Let's go!

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Technology Partners is an Equal Opportunity Employer. Technology Partners does not discriminate on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by applicable state or federal civil rights laws.

Tyler Dougherty

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