Help Desk Support Specialist-Office 365

St. Louis, MO

Posted: 06/04/2019 Job Category: Software Dev. - General/IT Job Number: 139791

Are you looking for a new and challenging opportunity? Do you have experience as an IT Help Desk? Technology Partners can help you make your next big career move a reality.

Technology Partners is currently seeking a talented person for a Help Desk Support Specialist-Office 365.

What You Will Be Doing:
You will support the hardware and software infrastructure in the branch and home office environments in a way that ensures continued functionality. You will accurately identify and document trends for effective problem management. You will deliver solutions provided by other areas of IS that require remote troubleshooting and instruction.

What We Are Looking For:
  • Must have experience using and troubleshooting Office 365 or Office 2016, including assisting users with how to use Word, Excel, PowerPoint and OneNote.
  • Call center experience strongly preferred
  • General understanding of and the ability to troubleshoot the following technologies: Windows; Mobile devices; Remote Access (Windows/Mac); Workstation/Laptop hardware; Printers; Microsoft Office; WebEx; Video; Phones; Wireless networking
  • Ability to think independently and make sound decisions with minimal direction, through the application of technical understanding
  • Diagnose, analyze, and attempt to resolve complex scenarios relating to branch video and phone systems, access issues across multiple platforms, and data connectivity for branches, departments and remote users
  • Complete user requests and routine troubleshooting scenarios, such as password resets, answering "how to" questions and providing general information on supported systems
If this position sounds like you, WE SHOULD TALK!

We realize our people are our most valuable asset, that is why we offer the following benefits:
  • Health, Dental, and Vision insurance
  • 401(k) retirement plan
  • Long and Short-Term disability
  • Life insurance
  • Direct deposit
  • Referral program
Your better future is ready, and we want to put the right tools in your hands to get you there. Let's go!
Looking for more opportunities with Technology Partners?

Check out jobs.Technologypartners.Net.
Technology Partners is an Equal Opportunity Employer. Technology Partners does not discriminate on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by applicable state or federal civil rights laws.

Nicole Field

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