Are you looking for a new and challenging opportunity? Do you have experience with IT support? Technology Partners can help you make your next big career move a reality.
Technology Partners is currently seeking a talented person for a Field Services Specialist position.
You will provide localized implementation, high quality, and effective end-user Level 2 support for hardware and software on client workstations and office network printers, while ensuring the respect of Globe Security and Compliance standards. Additionally, in accordance with these standards and guidelines, the incumbent, where required, will provide Level 1 and Level 2 support for server and network devices such as racking, installation, hardware replacement and liaison to visiting hardware vendors. You will facilitate problem resolution by reviewing open problem tickets, troubleshooting issues, updating tickets with current information, proactively updating ticket status to customers and driving the resolution process within SLO while assisting customers to be more productive through effective support, communication, software utilization, and technology. You will analyze tickets for the root cause to eliminate business disruptions, recommend process improvements/innovation methodologies for waste elimination and provide knowledge sharing to all support teams through the updating of knowledge base articles as well as team documents. You will provide day to day support for workstations and office network printers, such as installs, moves, changes, repair, and de-installs. You will also provide task management and technical/implementation support for selected business projects as directed by Field Services Lead. As requested, you will assist subject matter experts (SME's) with on-premise support for network devices and servers while adhering to established standards, procedures, and best practices.
If this position sounds like you, WE SHOULD TALK! We realize our people are our most valuable asset, that is why we offer the following benefits:
Your better future is ready, and we want to put the right tools in your hands to get you there. Let's go!
Looking for more opportunities with Technology Partners?
Check out jobs.technologypartners.net.