Field Services Specialist Client Support

St. Louis, MO

Posted: 10/03/2018 Job Category: Software Dev. - General/IT Job Number: 138471

Are you looking for a new and challenging opportunity? Do you have experience with IT support? Technology Partners can help you make your next big career move a reality.

Technology Partners is currently seeking a talented person for a Field Services Specialist Client Support position.

What You Will Be Doing:

You will be providing localized implementations, high quality, and effective end-user Level 1 and 2 support for hardware and software on everything from: client workstations, office network printers, servers, telecommunication infrastructure and network devices. You would also serve as the communication liaison on behalf of the end-user with 3rd party support vendors, while ensuring the respect of Globe Security and Compliance standards.

What We Are Looking For:

  • Hardware - Must be familiar with HP laptops/desktops, HP printers and MFPs, and variety of mobile devices including smartphones and tablets running both iOS and Android operating systems. This will include a mixture of basic and advanced troubleshooting skills of all devices listed. Knowledge of MACs would be a plus.

  • Software - Must be familiar with Windows 7, 8.1 and 10 Operating Systems. Must have skills to perform troubleshooting for any hardware/software related issues and skills to research and correct the problem. This will include but not be limited to the Operation Systems, Office 2016 and Office 365, Web Browsers (Internet Explorer, Edge, Chrome), SAP, VPN software, Microsoft Tools (Active Directory, Computer Management), PC-to-PC connectivity software, data compression tools, and a basic knowledge of DOS/PowerShell commands. Must have strong skills for remote setup /access using any internet service provider/carrier and any type of home/hotel configurations.

  • Must be personable and able to communicate at the client level, work closely across the IT organization, and most important function well in a team atmosphere. Must have the ability to diagnose and resolve client issues over the phone as well as face-to-face.

It Would Be Great, but Not Required, if You Had:

  • O365, Office 2016, Windows 10, OneDrive, SharePoint, Imaging (PXE), SCCM, Mobile Devices (configuring any Mobile device management platform: iPhone/Android)

  • Experience with Video Conferencing (Telepresence and or Skype conferencing) is a big plus

  • Wi-Fi troubleshooting experience

  • Network printing experience is a plus

  • Simple Network knowledge and troubleshooting experience

  • Active Directory experience is a plus

  • Knowledge of Visual Basic is a plus

If this position sounds like you, WE SHOULD TALK! We realize our people are our most valuable asset, that is why we offer the following benefits:

  • Health, Dental, and Vision insurance

  • 401(k) retirement plan

  • Long and Short-Term disability

  • Life insurance

  • Direct deposit

  • Referral program

Your better future is ready, and we want to put the right tools in your hands to get you there. Let's go!

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Technology Partners is an Equal Opportunity Employer. Technology Partners does not discriminate on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by applicable state or federal civil rights laws.

Sheri Cordingley

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