Business Analyst - Senior

St. Louis, MO

Posted: 04/01/2019 Job Category: Software Dev. - General/IT Job Number: 139438

Are you looking for a new and challenging opportunity? Do you have experience with Business Analysis? Technology Partners can help you make your next big career move a reality.

Technology Partners is currently seeking a talented person for a Business Analyst - Senior position.


We are seeking a Business Analyst to partner and collaborate across Commercial Operations, Enablement and Data Analytics to support the execution of our commercial strategies and the development of in-depth analytics supporting key stakeholders. You will be part of the company's Global Business Operations team and will act as a liaison with Customer Success & Product Support to guarantee information and reporting flow. In addition, as a Business Analyst, you will be responsible for providing insights and fulfilling ad-hoc data requests supporting our global operations. You will rely highly on building strong relationships and working cross-functional with commercial and technical teams to constantly evolve the roadmap of data availability, accuracy, and business reporting.

What You Will Be Doing:

You will partner with Data Analytics and Enablement in all maintenance and development of new reporting and analysis tools and data ingest from critical systems (Salesforce, Portal, Talkdesk, JIRA,etc.). You will be responsible for the diagnosis, monitoring, and highlight of any gaps in process and critical systems in coordination with key stakeholders. You will also be a go-to member of the Global Operations Strategy with the responsibility of helping maintain and document critical business reporting rules. You will proactively support master data efforts and lead data ingestion and analysis from critical source systems such as Salesforce / TalkDesk / LiveChat into Looker in partnership with Data Analytics & Engineering, becoming expert in Looker and Lookml, supporting for critical operational metrics including but not limited to paid users, activation & onboarding steps, sales & dealer hierarchy, etc. You will utilize state-of-the-art visualization tools to transition high maintenance/manual reports into efficient, easily accessible, visually appealing reports and dashboards. You will work independently in heavy monitoring of critical Sales & Operations metrics to ensure completeness and accuracy. You will collaborate within the team and other internal stakeholders to resolve discrepancies in a timely manner and ensure root-cause analysis to prevent recurrent errors.

What We Are Looking For:

  • Bachelor's Degree in Business, Finance or Economics or other relevant fields of study.

  • 5+ years of experience in business oriented roles, with heavy exposure to transactional systems.

  • Data savvy with an intellectual curiosity to drill deep to uncover business drivers and can communicate insightful, actionable recommendations to senior leadership and business partners.

  • Highly organized, independent and self-motivated, committed to deliver consistent, accurate and high quality work product.

  • Strong critical thinking skills with an ability to clearly and concisely communicate key ideas, both verbally and in writing.

  • Prior experience working with ERP systems (SAP, Salesforce) and data reporting tools (Tableau, Periscope, BW, Qlikview, Looker) preferred. High exposure to heavy data oriented activities preferred.

  • Ability to write basic SQL / Lookml or solid willingness to learn.

  • Strong Excel skills.

  • Prior OTC & Sales Operation / Enablement experience.

If this position sounds like you, WE SHOULD TALK! We realize our people are our most valuable asset, that is why we offer the following benefits:

  • Health, Dental, and Vision insurance

  • 401(k) retirement plan

  • Long and Short-Term disability

  • Life insurance

  • Direct deposit

  • Referral program

Your better future is ready, and we want to put the right tools in your hands to get you there. Let's go!

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Technology Partners is an Equal Opportunity Employer. Technology Partners does not discriminate on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by applicable state or federal civil rights laws.
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