Associate Customer Operations Specialist

St. Louis, MO

Post Date: 02/13/2018 Job ID: 137016 Job Category: Software Dev. - General/IT

Are you looking for a new and challenging opportunity? Do you have experience with Customer Service? Technology Partners can help you make your next big career move a reality.

Technology Partners is currently seeking a talented person for an Associate Customer Operations Specialist position.

What You Will Be Doing:

You will provide excellent customer service. You will own inquiries through to resolution. You will also partner with others on the DCS team to document trends and update any procedure guides (recall these are new service). You will socialize and carry the customer service message throughout the organization. You will prepare presentations on what is occurring with customers (V.O.C.) in various regions, volumes, root cause, lessons learned and present to the Product teams and GCS Management.

What We Are Looking For:

  • Understand some system coding for API, Java, SQL, API, Web Dev

  • You need to have experience in a technical help desk

  • Can analyze inquiries and group them into like areas

  • Partner with teams to address common concern. This could lead to new products and services opportunities

  • Can turn multiple repetitive customer questions into insights and recommendations for process improvement?

  • You should be able to display superior Customer Service

If this position sounds like you, WE SHOULD TALK! We realize our people are our most valuable asset, that is why we offer the following benefits:

  • Health, Dental, and Vision insurance

  • 401(k) retirement plan

  • Long and Short-Term disability

  • Life insurance

  • Direct deposit

  • Referral program

Your better future is ready, and we want to put the right tools in your hands to get you there. Let's go!

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Technology Partners is an Equal Opportunity Employer. Technology Partners does not discriminate on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by applicable state or federal civil rights laws.

Scott Lawler

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