System Engineer Contact Center Solution 1069208

St. Louis, MO

Post Date: 01/09/2018 Job ID: 136781 Job Category: Software Dev. - General/IT

Are you looking for a new and challenging opportunity? Do you have experience with Avaya ACS? Technology Partners can help you make your next big career move a reality.

Technology Partners is currently seeking a talented person for a System Engineer Contact Center Solution position.

What You Will Be Doing:

You will provide operational and technical support to ensure the ongoing stability of the server environments. You will contribute to the IT infrastructure design and lead in server implementations. You will also contribute to the technical support of the Centene server environment and the applications residing on these servers. You will audit system resources and take action as deemed necessary by the Senior/Lead Systems Engineers. You will prepare and document standard operating procedures and protocols. You will be responsible for schedule, test, and implement enhancements or new releases of the server Operating Systems. You will work with senior/lead system engineers to solve complex issues. You will also work with senior/lead system engineers to understand and implement IT infrastructure designs and rollouts.

What We Are Looking For:

  • Bachelor's degree in Computer Science, MIS, related field or equivalent experience. 2+ years of related experience. Healthcare experience a plus. Avaya ACS or equivalent preferred.

  • Experience troubleshooting and supporting vectoring and contact center issues.

  • Ability to work with senior team members and customers on problem diagnosis and solutions.

  • Understanding of contact center applications and products (ex. CMS, Avaya 1x, Call Recording Software, Workforce Management Software, Wallboards).

  • Experience in designing and implementing complex contact center solutions.

  • Experience documenting contact center end-to-end via Visio or similar tool.

  • Basic understanding of the OSI layer model including experience troubleshooting in TDM and SIP voice environments.

  • Knowledge of hosted solutions.

  • Knowlege of Uptivity, IEX, and Spectrum preferred.

  • Able to independently deliver solutions with multiple functionality points, and medium complexity.

  • A certain degree of creativity and latitude is required.

If this position sounds like you, WE SHOULD TALK! We realize our people are our most valuable asset, that is why we offer the following benefits:

  • Health, Dental, and Vision insurance

  • 401(k) retirement plan

  • Long and Short-Term disability

  • Life insurance

  • Direct deposit

  • Referral program

Your better future is ready, and we want to put the right tools in your hands to get you there. Let's go!

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Technology Partners is an Equal Opportunity Employer. Technology Partners does not discriminate on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by applicable state or federal civil rights laws.

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