Manager, IT (Voice Telephony Services- Service Des

St. Louis, MO

Post Date: 10/12/2017 Job ID: 136064 Job Category: Software Dev. - General/IT

Are you looking for a new and challenging opportunity? Do you have experience with IT? Technology Partners can help you make your next big career move a reality.



Our client is currently seeking a talented person for a Manager, IT position in Timberlake, Missouri.



What You Will Be Doing:

You will manage department staff including hiring, performance management and career development to ensure alignment with defined goals. You will plan and direct the daily activities of a team focused on a particular system or technology. You will liaison with managers in IT and other functions, applying standard solutions and processes. You will have proven vendor management skills, including but not limited to: contract review, contract negotiations, project management, circuit orders and provisioning, vendor escalations and bill analysis. You will apply specific technical expertise in depth to address technical and business issues from a design perspective.



What We Are Looking For:

  • Bachelor's degree in Computer Science, MIS, related field or equivalent experience.

  • 5+ years of related IT experience

  • Technical hands on experience with Telecom technologies, such as: Avaya Communications Manager, Cisco Call Manager, Interactive Intelligence or comparable large scale PBX VOIP and contact center systems.

  • Experience must include familiarity with call center technologies such as: IVRs, CTI, call & screen recording, work force management systems, predictive dialers, auto attendants, ACDs, blended agents and speech recognition

  • Knowledge and experience with industry protocols, SIP, H.323, TCP/IP and UDP

  • Previous experience leading a functional area, managing cross functional teams on large scale projects or supervisory experience including hiring, training, assigning work and managing the performance of staff.



If this position sounds like you, WE SHOULD TALK!



Your better future is ready, and we want to put the right tools in your hands to get you there. Let's go!



Looking for more opportunities with Technology Partners?


Check out jobs.technologypartners.net.

Michelle Taylor


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