St. Louis, MO
Are you looking for a new and challenging opportunity? Do you have experience with ITIL Service Management framework? Technology Partners can help you make your next big career move a reality.
Technology Partners is currently seeking a talented person for an IT Infrastructure Process Mgr. (Release Mgmt.) position.
You will be responsible for the definition, management, and support of one or more ITSM process areas such as Incident Management, Change Management, Service Request Management, Problem Management, Knowledge Management, and Continuous Service Improvement. You will coordinate and manage process activities across the globe with external and internal suppliers within agreed upon SLAs. You will also participate in setting strategy and defining roadmaps for one or more ITSM process areas. You will work with and assists in performing end to end operational activities such as managing active incidents, performing root cause analysis, and change coordination across multiple teams and service providers. You will assist with preparing and communicating the Forward Schedule of Changes. You will periodically provide backup duties for Change Manager by facilitating and chairing the weekly CAB meetings. You will support ITSM process reporting through the definition and review of KPI measurements driving process improvement through data driven analytics. You will also engage with others process experts to streamline process interactions and drive standardization. You will assist in operational activities within the ITSM tool such as testing process related tool enhancements, supporting ITSM release activities, and evaluating requests for new features.
If this position sounds like you, WE SHOULD TALK! We realize our people are our most valuable asset, that is why we offer the following benefits:
Your better future is ready, and we want to put the right tools in your hands to get you there. Let's go!
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