IT Infrastructure Admin (Deskside) - Intermediate

St. Louis, MO

Post Date: 09/15/2017 Job ID: 135864 Job Category: Software Dev. - General/IT

Are you looking for a new and challenging opportunity? Do you have experience with IT disciplines? Technology Partners can help you make your next big career move a reality.

Technology Partners is currently seeking a talented person for an IT Infrastructure Admin (Deskside) position.

What You Will Be Doing:

You will follow standard operating procedure (SOP) support processes and show expedient and professional response to customer concerns, meeting or beating service level expectations. You will use sound judgment to determine when to escalate issues, analyze and monitor the requests until completion. You will work across multiple Managed Service providers and Service Delivery managers as needed to resolve escalations. As trends are identified, you will work with the Managed Service providers to improve the process and the Knowledge Base articles. You will run and create reports as needed to support your work effort and assist the DSC Service Delivery managers in their day to day activities. You will bring order, structure and focused management attention to the customers problems in order to complete the request and gain customer satisfaction. You will ensure customer is heard throughout escalation process. You will focus on problem avoidance in escalations. You will also follow all SOP workflows, and communicate where appropriate process or documentation improvements are needed.

What We Are Looking For:

  • MS Visio

  • Remedy BMC

  • ITIL Fundamentals Certification

  • Service Desk experience

  • Excellent written and verbal communication skills with customers.

  • Proactive in approach to problem solving, able to bringing teams together to get the request completed.

  • Proficient with MS Office Suite, Word, Excel, Outlook and other common office tools.

  • Ability to be effective in a crisis situation.

  • Self-directed, result-oriented and has experience coordinating multiple efforts between teams.

If this position sounds like you, WE SHOULD TALK! We realize our people are our most valuable asset, that is why we offer the following benefits:

  • Health, Dental, and Vision insurance

  • 401(k) retirement plan

  • Long and Short-Term disability

  • Life insurance

  • Direct deposit

  • Referral program

Your better future is ready, and we want to put the right tools in your hands to get you there. Let's go!

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Technology Partners is an Equal Opportunity Employer. Technology Partners does not discriminate on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by applicable state or federal civil rights laws.

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Technology Partners has amazed me. To this day, our partnership with them is one of the best business decisions we've made.

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