IT Infrastructure (Helpdesk)-Intermediate

San Francisco-San Mateo-Redwood City, CA

Post Date: 07/14/2017 Job ID: 135379 Job Category: Software Dev. - General/IT

Are you looking for a new and challenging opportunity? Do you have experience with IT? Technology Partners can help you make your next big career move a reality.

Technology Partners is currently seeking a talented person for an IT Infrastructure (Helpdesk) - Intermediate position.

What You Will Be Doing:

You will provide hands-on support for client device issues (hardware and software). Log all problems, activities, and resolutions using incident management tool. You will incorporate schedule adaptability (ability to work morning, evenings, and weekends as needed). You will also provide some level of just-in-time training to clients via phone as requested.

What We Are Looking For:

  • Requires 4 year degree (IT related). Maintain AV needs including Chromebases, Chromeboxes, audio/visual systems and video conference support.

  • A high understanding of Apple and Google environments.

  • Desired exposure (not required) to any ONE or more of these technologies: Jira, Lenovo, MAC Pro/Air, mobile devices, Gmail, Google Admin, Google Calendar, WebEx, and Networking.

  • Excellent customer service is required. (Usually requires 4+ years experience.)

  • High degree of customer interaction, teamwork, and problem ownership (start to finish).

  • Able to work at local site as well as remote sites.

If this position sounds like you, WE SHOULD TALK! We realize our people are our most valuable asset, that is why we offer the following benefits:

  • Health, Dental, and Vision insurance

  • 401(k) retirement plan

  • Long and Short-Term disability

  • Life insurance

  • Direct deposit

  • Referral program

Your better future is ready, and we want to put the right tools in your hands to get you there. Let's go!

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Technology Partners is an Equal Opportunity Employer. Technology Partners does not discriminate on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by applicable state or federal civil rights laws.

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