Data Analyst

St. Louis, MO

Post Date: 09/15/2017 Job ID: 135862 Job Category: Software Dev. - General/IT

Are you looking for a new and challenging opportunity? Do you have experience writing SQL queries? Technology Partners can help you make your next big career move a reality.

Technology Partners is currently seeking a talented person for a Data Analyst position.

What You Will Be Doing:

You will proactively review and analyze ITSM-related ticket data and KPIs, identify trends and potential improvement opportunities for the Digital Service Center and Infrastructure towers. You will present analysis findings and potential improvement opportunities to Service Delivery Managers, Process Owners and/or leadership to validate findings and gain concurrence on improvement opportunities to be pursued. You will also provide oversight to ensure that improvement opportunities to be pursued are managed via the existing Service Integration Continual Improvement or tower-specific Activity Tracker tooling and processes. You will research and coordinate updates of SLA metric methodology/algorithms for the Digital Service Center and Infrastructure organizations and develop dashboards, visualizations and ad hoc reporting for each tower as needed. You will provide backup support to Performance Management metrics/reporting team on enterprise-level dashboards/reporting. You will establish a Capacity Management Program for infrastructure and services in a multi-supplier environment to ensure the capacity of IT services and infrastructure is able to deliver agreed upon service level targets in a cost effective and timely manner. You will coordinate collection of capacity-related data from managed service providers and develop visualizations and reporting to illuminate trends, gaps and improvement opportunities.

What We Are Looking For:

  • Bachelors Degree in Computer Science or Information Systems, Statistics, Mathematics or related field

  • Detail-oriented with strong written and verbal communication skills

  • Strong analytical and problem solving skills

  • Creative, innovative and self-motivated individual who enjoys working in a collaborative team environment

  • Ability to communicate complex analytics results and insights to audiences of varying technical abilities in simple terms

  • Knowledge of and experience in ITIL, especially in the Service Desk function, and Incident Management and Service Request Fulfillment processes

  • Experience implementing a Capacity Management program and/or practices in an IT organization

  • Proficiency using Microsoft Office products (e.g. Excel, Access, Visio, Power Point, etc.)

  • Proficiency using and writing Excel functions and formulas, and pivot tables

  • 3-5 years of experience writing SQL queries

  • Experience developing visualizations in one or more analytics tools (e.g. Spotfire, Tableau, Qlikview, Power BI, etc.)

  • Experience working with one or more databases (SQL Server, Oracle, Postgres, MySQL, etc.)

  • Experience with writing simple Windows or Unix batch files

  • Basic proficiency with one or more programming languages, embedded macros, or scripting

It Would Be Great, but Not Required, if You Had:

  • BMC Remedy ITSM Tool Suite

  • Experience in service or process improvement

  • Six Sigma Green or Black Belt

  • Basic project management skills

If this position sounds like you, WE SHOULD TALK! We realize our people are our most valuable asset, that is why we offer the following benefits:

  • Health, Dental, and Vision insurance

  • 401(k) retirement plan

  • Long and Short-Term disability

  • Life insurance

  • Direct deposit

  • Referral program

Your better future is ready, and we want to put the right tools in your hands to get you there. Let's go!

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Technology Partners is an Equal Opportunity Employer. Technology Partners does not discriminate on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by applicable state or federal civil rights laws.

Tyler Dougherty

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