St. Louis, MO
Are you looking for a new and challenging opportunity? Do you have experience writing SQL queries? Technology Partners can help you make your next big career move a reality.
Technology Partners is currently seeking a talented person for a Data Analyst position.
You will proactively review and analyze ITSM-related ticket data and KPIs, identify trends and potential improvement opportunities for the Digital Service Center and Infrastructure towers. You will present analysis findings and potential improvement opportunities to Service Delivery Managers, Process Owners and/or leadership to validate findings and gain concurrence on improvement opportunities to be pursued. You will also provide oversight to ensure that improvement opportunities to be pursued are managed via the existing Service Integration Continual Improvement or tower-specific Activity Tracker tooling and processes. You will research and coordinate updates of SLA metric methodology/algorithms for the Digital Service Center and Infrastructure organizations and develop dashboards, visualizations and ad hoc reporting for each tower as needed. You will provide backup support to Performance Management metrics/reporting team on enterprise-level dashboards/reporting. You will establish a Capacity Management Program for infrastructure and services in a multi-supplier environment to ensure the capacity of IT services and infrastructure is able to deliver agreed upon service level targets in a cost effective and timely manner. You will coordinate collection of capacity-related data from managed service providers and develop visualizations and reporting to illuminate trends, gaps and improvement opportunities.
If this position sounds like you, WE SHOULD TALK! We realize our people are our most valuable asset, that is why we offer the following benefits:
Your better future is ready, and we want to put the right tools in your hands to get you there. Let's go!
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Technology Partners has amazed me. To this day, our partnership with them is one of the best business decisions we've made.
Alice Lawrence, CEO of Jordan Lawrence
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