Client Management Specialist

St. Louis, MO

Post Date: 08/28/2017 Job ID: 135722 Job Category: Software Dev. - General/IT

Are you looking for a new and challenging opportunity? Do you have experience with IS/IT disciplines? Technology Partners can help you make your next big career move a reality.

Technology Partners is currently seeking a talented person for a Client Management Specialist position.

What You Will Be Doing:

You will do coordination of software packaging requests for Global Applications, Market Applications, Build Applications, security updates, and Hotfixes between GLOBE Technology Solutions, Markets and 3rd party provider; Participation in the definition of company software packaging standards and North America IT Standards Review Board. You will collaborate with team lead, project managers and the markets to provide expertise, recommendations and estimates during project discovery meetings. You will deliver required tasks within the established project timelines. You will participate in and drives projects at the market, regional and global level. You will proactively work to improve processes, services and team performance by taking the initiative to recognize areas of improvement. You will identify areas of opportunity, see a problem, investigate issues, collect data and develop action plan to implement solutions. You will use extensive experience and knowledge of solutions and processes to act as an escalation point for Field Services and market IT teams. You will ensure solutions are implemented and maintained in accordance with Globe Security and Compliance standards and guidelines. You will also provide Level 3 support for workstations, applications, office network printers, RF and Mobility. You will facilitate problem resolution by reviewing open problem tickets, troubleshooting issues, updating tickets with current information and driving the resolution process.

What We Are Looking For:

  • A Bachelors degree in Computer Science, Management Information Systems, Business Administration or related discipline or 5+ years experience in equivalent IS/IT disciplines.

  • 5 or more years of hands on experience with Windows 7/8.x/10, SCCM, Active Directory, Microsoft Office, Exchange.

  • Experience working in and troubleshooting a large scale Microsoft SCCM environment.

  • Strong background in troubleshooting and supporting workstations, network printers, RF and mobility technology.

  • Understanding of basic Local Area Network (LAN), TCP/IP and general networking concepts

  • Demonstration of working collaboratively on a Project team and ability to drive projects to successful closure.

  • Experience with mobile devices (RF, Smartphones, etc) and MDM solutions.

  • Experience with Print Management Solutions. Digital Sending Server, Web Jet Admin, Pull Printing / Safeco, HP Managed Print Services.

  • Background in factory systems technology support

If this position sounds like you, WE SHOULD TALK! We realize our people are our most valuable asset, that is why we offer the following benefits:

  • Health, Dental, and Vision insurance

  • 401(k) retirement plan

  • Long and Short-Term disability

  • Life insurance

  • Direct deposit

  • Referral program

Your better future is ready, and we want to put the right tools in your hands to get you there. Let's go!

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Technology Partners is an Equal Opportunity Employer. Technology Partners does not discriminate on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by applicable state or federal civil rights laws.

Sheri Cordingley

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